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Most orders placed before 1PM EST will ship same business day. |
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If the order is unable to be processed and shipped the same day and is listed as "In Stock" the order will be shipped within 24-48 hours from time of order. |
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All orders placed on Friday will be shipped Monday or the next business day if a holiday is the next day. |
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All Special Order pieces will be shipped upon arrival of the product or as requested by the purchaser. |
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Any orders placed over the phone and paid by check, cash, or money order are not subject to the listed quantity of product at the time of order. It is subject to the listed quantity at the time payment is received. |
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Saturday delivery is only available upon request. For Saturday delivery. |
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Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise. |
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All Canada orders must be placed via phone. |
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Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX/UPS shipping holidays. |
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Housewares Value Seekers reserves the right to refuse any order for any reason.
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Refunds
We can process returns and refunds only for items directly purchased from and fulfilled by HousewaresValueSeekers.com
How long does it take to receive my refund?
Refunds are requested after we receive and process your return. If you are due a refund for non-returnable items, such as Grocery or Gourmet Foods, a refund will be issued when you contact us about your product issue.
For items directed to our Returns Center, You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.
How will my refund be issued?
| If you paid by... |
Your refund will go to... |
... after your return is processed |
| Credit card |
Credit card |
3-5 business days |
| Bank account |
Bank account |
Up to 10 business days |
| Credit card and gift certificate/card |
Credit card first, then gift certificate balance |
3-5 business days |
| Promotional certificate |
No refund issued |
N/A |
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How are Refunds Calculated?
The amount of your refund depends on several factors:
If you printed a postage-paid return mailing label from our website or used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error.
Items that meet our returns guidelines will receive a full refund.
Items that do not meet our returns guidelines will receive only partial refunds:
- Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.
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